At BellaMaria Designs, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

Return Policy

At BellaMaria, we strive to ensure your satisfaction with every purchase. If you need to return an item, please follow the steps outlined below to ensure a smooth and timely process:

Eligibility for Returns

1. Video Requirement:

   • To be eligible for a return, customers must provide an unboxing video of the product at the time of opening the package.
   • The video must clearly show:
     • The unopened package.
     • The process of unboxing.
     • The product received, including any issues such as defects or damage.

2. Time Frame:

   • Returns must be initiated within 3 days of receiving the product.
   • The 3-day period begins from the date the product is marked as delivered.

Steps to Initiate a Return

1. Email our customer service team at [email address] with:

   • Your order details (order number, date of purchase).
   • The unboxing video as an attachment.
   • A brief description of the issue with the product.

2. Once approved, you will receive return instructions, including the return address and any necessary shipping labels.

Conditions for Return

• Products must be in their original condition, with all packaging, tags, and accessories intact.
• Items that show signs of use or damage caused after delivery will not be eligible for a return.

Refunds

• Upon receiving the returned product and verifying its condition, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.

Exclusions

• Certain items may be ineligible for return due to their nature (e.g., custom-made or final sale items).
• This will be specified on the product page, if applicable.

For further assistance, please contact us at support@bellamariadesigns.com or 09496726851 Thank you for shopping with BellaMaria!